One, enterprise idea
Company uphold the value of discovery, innovation Qiyou, Juan Chuen, philosophy of investment and, people-oriented, harmonious and good faith, cooperation, sharing, innovation and win-win. Provide a full range of high quality services for individuals, enterprises, to achieve customer satisfaction, company satisfaction, social satisfaction.
Two, management ideas
1, rigorous, scientific, efficient and reasonable management system, so that the company's operation more standardized, become the leader in the industry, steady, rapid and efficient forward and development.
2, fair, fair, strict and transparent management attitude, let employees feel at ease, happy work, and to provide a strong performance, improve the performance of the stage.
3, unity, mutual assistance, love, support management atmosphere, to create a good working and living environment for employees, so that employees have a sense of belonging, the company is full of energy and vitality.
Three, service concept
Courtesy, enthusiasm, smile, sincere service attitude to ensure customers in the company have a cordial and professional service, let the guest feel the warmth of the "home away from home".
1, politeness: all the time to use the politeness language, and use body language to express the respect for others, with the courtesy of the company's staff of high quality and company.
2, passion: work should be active for the customer to imagine and enthusiasm, eager for customer service;
Be patient and: the customer to insider, takes the customer requirements and problems seriously, patience, and patiently, as soon as possible and try to solve.
4, friendly: the customers and colleagues as your good friends, with a kind smile to meet customers, with friendly attitude to get along with colleagues.
5 and thoughtful: every employee should have strong advance, subtle sense of service, service to the customer of the proposed to meticulous, there is no requirement for customer service, to put ourselves in for the sake of customers, the service work to do advance, subtle;
6, optimistic, happy is happy source, each employee must be lively, cheerful, and with full mental state to customer service, so that customers have easy and satisfaction. The setback to be positive, to think method to deal with and solve problems, can not get disheartened, unable to get up after a fall.
Four, work idea
Not do bad things, only do not do a good thing, attitude determines everything. Any employee in the work should correct attitude, hard work, and constantly improve their business level, so that the company's normal operation and achieve the best economic and social benefits.
1, obey the management: the staff should be practical to obey the leadership of the work arrangement and deployment, follow the first subject to the management of the principle of appeal;
2, solidarity and cooperation, carry forward the spirit of "unity is strength", we are a member of the company, is a human, between departments, between the post to cooperate with each other, sincere cooperation and must not obstruct and stymied.
3 and strict on duty: must, in accordance with the work, don't be late, leave early, absenteeism and leaves his post without permission, strictly abide by the rules and regulations;
4, honest: employees should seek truth from facts, with the purpose to things not people working attitude, not to deceive concealment and sham, do something to repay, mistakes will be changed.
5, diligent and responsible: the employee needs to bear hardships and stand hard work, work, diligent spirit, serious and responsible work, out of the question, dares to undertake the responsibility, can not evade each other; on the position and the company's commitment to work and matters to strictly fulfill, responsible in the end.
6, the conservative secret; employees must keep the company's business secrets,
not to shake, shake, always maintain the interests of the company and image.
